Here is a sample Refund and Returns Policy suitable for an IPTV service like Beast IPTV:
Refund and Returns Policy
Refund Eligibility
- 7-Day Money-Back Guarantee:
Beast IPTV offers a 7-day refund policy for subscriptions if you are dissatisfied with the service. Refund requests must be submitted within seven days of purchase. - Conditions for Refund:
- The service has not been used excessively or beyond the trial period (if applicable).
- Technical issues that cannot be resolved by support within a reasonable timeframe.
- Refunds are not provided for issues caused by user-side factors such as poor internet connection or unsupported devices.
Non-Refundable Conditions
- No refunds are issued for subscriptions beyond the 7-day window.
- Payments made for promotional offers or discounted plans are non-refundable.
- Misuse of the service or violation of terms will void any refund eligibility.
How to Request a Refund
- Contact Support: Email [email protected] with your order details and the reason for the refund request.
- Evaluation: The support team will assess your case and may request additional information to verify eligibility.
- Approval: Approved refunds will be processed within 5-7 business days and issued back to the original payment method.
Cancellations
- Subscriptions can be canceled anytime, but cancellation does not automatically qualify for a refund unless requested within the eligible refund period.
For further questions or assistance, please email [email protected].